Airtel Money_Usage & Retention Head at Airtel March 2026

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Manage Airtel Money CLM / New customer acquisition and Retention

Responsible for Driving customer adoption on AM –From New and existing never used Base
Identify and analyze industry or geographic trends with business strategy implications regularly updating management on market and competitor activities and products and will be Responsible for AM
Planning, pricing and promotional strategies
Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs and maintain or update
Airtel Money business intelligence tools, databases, dashboards, systems, or methods
Collect mobile money business intelligence data from available industry reports, public information, field reports, or purchased sources
Synthesize current business intelligence or trend data to support recommendations for action
Provide historical, current, and predictive views of Airtel Money business performance, most often using data that has been gathered into a data warehouse or a data cube and occasionally working from operational data
Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends
Analyze competitive market strategies through analysis of related products, market, or share trends
Establish an analytics capability to proactively identify opportunities for business units to efficiently leverage data. Working in conjunction with the team, he /she will develop the strategy and roadmap of the BI and analytics platform and drive the features and functions necessary to deliver the insights needed for evolving business needs

Provide reports for executive management business reviews

Extract data and provide reports on Airtel Money Customer Base, Agent base, product performance growth and Revenue Growth
Prepare quarterly Airtel Money reports for presentation to the Airtel Tanzania board, monthly reports for Group business reviews including customer market share, agent market share, transaction volume share, transaction value share and market revenue share
Analyze Airtel Money weekly Key Performance Indicators (KPI) highlighting reasons for growth or decline on the strategic business KPIs
Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.

Give Airtel Money Commercial teams visibility on business performance

Bring greater business visibility and insight to the broadest audiences of business users – business development(C2B, B2C, Mobile banking, B2B, consumer products(Cash In, Cash Out, P2P, Airtime Purchase, Data Bundles Purchase, Loans, Card), enterprise sales teams(corporate and merchant account performance), allowing any user in the organization to have we-based self-service access to up-to-the moment, relevant, and actionable intelligence
Generate customer and product reports providing technical support for existing reports, dashboards, or other tools
Airtel Money promotions & campaign tracking for respective product campaigns, customer acquisition initiatives, champion challengers, active customers tracking, product user profiling and segmentation
Actively work on routine and ad hoc data and business projects involving queries from the data warehouse

Data Mining

Construct data extraction queries, reports and automations to ensure compliance with quality standards and established methods for business reporting and decision support
Extract useful information from large data sets or databases
Take ownership of production and testing of data operations reports using provided data sources and tools (SQL Server, Power Query, and Power Pivot.)
Work with data and product owners to verify and obtain approval that any transformed data retains its accuracy
Execute one off data extraction and manipulation jobs as required
Ensure that any data integrity issues are reported immediately and summarized weekly to management and others authorized to receive this information

Support development implementation of Airtel Money report automation

Lead the development and integration of data across the organization including the production, identification, and extraction of data from source systems, the transformation and loading of data into databases
Data Modeling, Dimensioning and New Reports Development in line with reporting requirements adhering to the processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as hoc reports
Work closely with the Airtel BI partners and vendors’ team to ensure that all ongoing development meets the business user requirements
Work closely with colleagues within IT and business planning and within the business to ensure consistency in data definitions and data usage
Establish and maintain policies and standards to guide data usage, storage, retention and development of definitions
Analyze and Simulate and Account for trends and Gaps in data provided and advise the business accordingly
Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs

Team & Stakeholder Engagement

Prepare presentations on monthly performance for Sales and Distribution
Manage timely flow of business intelligence information to users.

Any other duties as may be assigned from time to time

Qualifications

Educational Level:

Bachelor’s degree in computer science/IT or related field and MBA

Relevant Experience

At least 7 years’ experience in service reporting tools like Oracle Business Intelligence, Enterprise Edition, Oracle Discoverer
At least 5 years’ hands-on experience in software development, systems administration and IT supporting service as well as programming technologies such as the NET framework, Java, Delphi etc. is crucial
Strong Business Knowledge – Must have exposure to telco Pricing and Planning preference will be given to candidates with Mobile Money Knowledge
Excellent with Data analytics & Presentation

Critical Skills Required

Critical Thinking and Problem Solving
High level of attention to detail and interpersonal skills
Excellent written, oral communication skills and Negotiation Skills
Should be able to work and deliver under pressure and squeeze timelines
Take ownership for the work assigned and have good follow-through skills
Ability to consistently deliver accurate results on-time and hold others accountable
Demonstrate ability to work in an ambiguous and fast paced environment
Ability to successfully engage in multiple initiatives and manage multiple priorities
Exceptional eye for details
Ability to work effectively in a team environment as well as individually
Quick learner to develop strong product knowledge and entire product lifecycle
Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among projects stakeholders Should be able to do risk analysis and document the business requirements and formulate the business processes
Project management and planning skills
High integrity is mandatory
Should be able to redefine priorities and take deviations in order to support business exigencies.

How to Apply:

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