New Job Vacancies NMB Bank, NMB Plc is one of the largest commercial banks in Tanzania, providing banking services to individuals, small to medium sized corporate clients, government services, large businesses and agriculture lending. NMB Bank was established under the National Microfinance Bank Limited Incorporation Act of 1997, following the break-up of the old National Bank of Commerce, by an Act of Parliament.
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New Job Vacancies NMB Bank
The following below are the details:-
NOC Systems Administrator – Fixed Term (2 years) (4 Position(s))
- Job Location :
- Head Office, Hq
Job Purpose:
24/7 Proactively monitor, conduct level 1 troubleshooting, and escalate all incidents and problems raised within Network operation center (NOC) which will or has the potential to degrade bank services, and ensure service delivery meets and exceeds business customers expectations by maintaining the value of the services.
Main Responsibilities:
- Responsible for daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
- Responsible for managing all incidents and problems logged into SMAX regarding network, self-service, power, and cooling utilities from branches & Head Office ensuring SLA(s) and customer expectations are met.
- Preparation of daily, weekly, and monthly performance statistics for the network and data center infrastructure, status reports, and graphical aids for ICT management.
- Maintain current configuration on existing NOC infrastructure including out of the box reports provide required visibility report to management.
- Automate and consolidate all manual morning health check reports within ICT.
- First level support for all self-service channels and services ensure proper escalation to second level support.
- Maintain and optimize NOC infrastructure licenses make sure that all business-critical services are monitored.
- Coordinate planning and execution of routine maintenance tasks.
- Perform and coordinate Root Cause analysis of incidents and share RCA/incident reports.
Knowledge and Skills:
- Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and middleware
- Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
- Possess strong communication skills. Both written and oral
- Possess good interpersonal skills.
- Must be creative, innovative, aggressive and a team player.
- Data base language MySQL and Oracle
- Time Management skills
- Ability to work overnight.
- Good observation and analytical skills.
- Self-driven, ability to go extra mile and making initiatives for continuous service improvement.
Qualifications and Experience:
- Bachelor’s degree in computer science or related academic field.
- Professional certification in ITIL is mandatory; CCNA, Self-service channels, Monitoring tools training/ certification will be an added advantage.
- Experience in handling Monitoring Tools in large corporate organizations for at least 2 years.
- Experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft DatabasesNMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer“Only shortlisted candidates will be contacted”
Job opening date : 28-Mar-2023
Job closing date : 11-Apr-2023
Specialist; Learning And Talent Development (1 Position(s))
Job Location :
Head Office
Job Purpose:
Work with Subject Matter Experts (SMEs) to design and deliver training solutions, advise, and support the analysis, scoping of development needs, identify solutions, monitor, and evaluate different learning solutions put in place.
Main Responsibilities:
- Create a range of solutions to optimize performance results (e.g., classroom and online courses/sites/performance support, simulations, assessments, graphics, video, social media, etc.)
- Manage revisions and updates to traditional learning programs and eLearning courses from time to time as per guidelines.
- Ensure content meets learning objectives by assessing, developing, and deploying feedback mechanisms.
- Comply and ensure quality design, development, and delivery (facilitation) of learning solutions via learning and development standards, including instructional design and adult learning approaches and principles.
- Monitor effectiveness of the delivered learning solutions and usability of instructional media elements developed and recommend any strategies for improvement.
- Implement periodic training impact assessment including of course evaluation, analysis of participants and trainers’ feedback and assessment in both classroom and online settings.
- Perform periodic course reviews based on identified gaps in either design process, evaluations or changes in the business.
- Support stakeholders by providing various training programs options and use of NMB e-learning portal.
- Evaluate each training programs conducted and submit a detailed report on the successes, challenges and recommendations from the training.
- Prepare and submit timely monthly, quarterly, and annual training reports and prepare proposals for the purpose of documenting activities and providing references.
- Ensures the quality of learning solutions is adhered to in different delivery channels (classroom, online, social, podcasts, webinars)
- Perform periodic course reviews based on identified gaps in either design process, evaluations or changes in the business.
- Assessment of the shelf solutions delivered or partnered with third party including identifying improvement areas and advise for change implementation.
- Verify programs agreed objectives, assessments, and outcomes for both online and classroom programs.
- Liaise with HRBPs to ensure compulsory training (online, certification & Class) are done as per employees KPIs.
- Work with SMEs and HRBPs to ensure understanding of appropriate learning solutions/interventions proposed.
- As lead trainer, provide leadership to volunteer trainers and ensure development and delivery of quality programs by working with SMEs, External and Internal Trainers, HR and the Business to deliver exceptional training performance.
Knowledge and Skills:
- Business acumen
- Knowledge of instructional designing and content development approaches
- Knowledge of adult learning approaches and techniques
- Knowledge of current learning dynamics and trends
- Excellent end-to-end learning and development process skills
- At ease with MS Power Point
- Excellent Coaching and Facilitation skills
- Stakeholders’ engagement
- Project management
- Strong verbal and written communication skills.
- Organizational skills
- HR Metrics and Reporting skills
Qualifications and Experience:
- Bachelor’s degree or its equivalent in HR, Education, Information Technology, Instructional Design or any relevant business specialization.
- Professional Certification in Learning & Development or TOT from reputable institution is an added advantage.
- At least 4 Years’ experience in Learning and Talent Development/Training or in a similar role.
- Experience working with busy Financial Institutions is an added advantage.NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.“ Only shortlisted candidates will be contacted”