Call for the application to apply for the Job Opportunities At Tigo Tanzania. It is a telecommunication company. With over 13 million registered subscribers to their network, Tigo directly and indirectly employs over 300,000 Tanzanians including an extended network of customer service representatives, mobile money merchants, sales agents and distributors.
Job Opportunities At Tigo Tanzania, June 2021
Job Tittle: Revenue Assurance Operational Manager
JOB PURPOSE
Responsible for Revenue Assurance implementation processes such as Product Assurance, Network assurance, Margin Analysis, Fraud detection and Value addition throughout the revenue lifecycle by ensuring accuracy of all revenue generating systems.
WE LEAD AND CONTRIBUTE.
by connecting, by owning, by delivering, by change and by vision. We live our values of trust, Passion, simplicity, integrity, and innovation.
CORE RESPONSIBILITIES
- Responsible for implementing and executing the local RA policy on all revenue processes,
- Act as a secondary point of contact for all business areas where Revenue Assurance operational related issues are a focus (Finance, customer operations, call center, commercial, sales, technical, IT and B2B departments).
- Implement revenue risks analysis established by executing end to end review of all revenue streams to mitigate the Identified risks.
- Conduct schedule deep dive activities on all revenue streams and direct costs,
- Develop a plan in executing and reporting the department’s revenue value additions requirements,
- Responsible for day to day plans on combating telecom fraud and leakages across the business revenue processes,
- Verifies and ensure accuracy of revenue, revenue share costs, interconnect and roaming costs at each month end reporting booking in GL and their respective reconciliations.
- Establish a work plan and report structure that will track all products Margin analysis.
- Verification and approval of all commissions paid by the business to various sales channels,
- Conduct fraud detection on telecom networks and develop a strategy for preventive measures,
- Ensure a Balanced fraud prevention and customer retention,
- Oversees implementation of all revenue assurance framework and maintain a monitoring strategy to ensure the business risks are addressed at all time,
- Support for network nodes through Network assurance on daily basis and during projects
- Implement and update product assurance process from time to time as agreed with business departments for smooth execution of new or modified products.
- Support and cooperate with all audits; being internal or external with respect to task and functions responsible to Revenue Assurance.
Qualifications:
- Bachelor of Science in computer engineering, computer science or information technology.
- Excellent Communication skills
- Teamwork spirit, ability to work independently with minimum supervision and meet deadlines.
- Master’s degree will be an added advantage.
- Information Technology, Finance, engineering in telecom.
- Exceptional analytical, conceptual, and problem-solving abilities.
- Strong Data analytics, Data science skills and fluent in SQL, Python.
- Experience required 5 years in telecommunication industry.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only Successful Candidates will be contacted”
Job Tittle: MFS Revenue Assurance Operational Manager
Job Country: Tanzania
JOB PURPOSE
- To provide operational risk management support to the Mobile Financial Services Business with emphasis on ensuring end to end continuous transaction monitoring.
- To ensure mobile financial services systems are audited and reviewed to help businesses identify system loopholes, bugs, system errors, transaction errors, process weaknesses, analysing all elements of the transaction.
- To put in place systems and processes to minimize the risk of transactional and system errors and loopholes.
- To provide the management risk awareness and advice on transactional/operational risks in different sectors and new businesses but not limited to Tigo Cash, Bill payments, Microfinance, Micro Insurance, International Remittances etc.
WE LEAD AND CONTRIBUTE.
by connecting, by owning, by delivering, by change and by vision. We live our values of trust, Passion, simplicity, integrity, and innovation.
CORE RESPONSIBILITIES
- Responsible for implementation and execution of local MFS Revenue Assurance (RA) policy
- Implement Revenue Risks analysis established by executing end to end review of all MFS revenue streams and non-revenue transactional streams to mitigate identified risks
- Develop a plan on executing and reporting the MFS revenue leakage and revenue value addition requirements
- Ensure compliance with regulatory risk requirements for MFS on operational/transactional risk areas
- Implement and update MFS product assurance process from time to time as agreed with MFS business for smooth execution of new or modified products
- Develop tools and methodologies to support MFS in identifying and managing revenue and transactional risks
- Share best practices in risk management with all Tigo money operations
- Implement best practices in transactional risk management in the operation
- Put in place systems to monitor user profiles to identify high risk areas and associated risks including merchants, customers, employees and any associated accounts.
- Ensure a Balanced fraud prevention and customer retention
- Identify potentially fraudulent customer transactions
Continuous transaction monitoring must be conducted independent of operations so that users cannot determine out how to ‘game’ the system. - Review new business proposals and highlight key risks that might impact the business as well as propose solutions to mitigate these risks.
- Facilitate the New Product Development process and be involved as required from initiation through to implementation to mitigate transactional/operational risk. Understand the abilities and limitations of the proposed transaction’s
- Operational framework and propose solutions/plans to accommodate for new businesses and activities Actively contribute to projects such the definition of new risk policies, improvement of risk approval processes and to help define risk appetite for new activities
- Responsible for timely preparation of analysis and reports on a monthly, quarterly and annual basis for management
- Establish MFS work plan and report structure that will track all MFS products profitability (Margin analysis).
- Support and cooperate with all audits; being internal or external with respect to task and functions responsible to MFS RA.
- Ensure all new MFS projects are compliant with control requirements
- Responsible on implementing all aspect of MFS framework on tracking and managing risks
QUALIFICATION AND EXPERIENCE
- Bachelor’s Degree (or equivalent) in Computer Science or Computer Engineering.
- More than 5 years’ experience in similar or related roles especially in IT intensive roles at managerial or supervisory level.
- Exceptional analytical, conceptual, and problem-solving abilities.
- Strong Data analytics, Data science skills and fluent in SQL, Python.
- Master’s degree will be added advantage
CORE COMPETENCIES
- Ability to communicate, influence, and be a team player
- Good time management and organisational skills
- Executor
- Work well under pressure
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only Successful Candidates will be contacted”
This position is open to people: Local
