Head; Trade Finance Operations (1 Position(s))
Job Location :Head Office, Hq
Job Purpose:
Responsible for overall operational performance, service quality, compliance and control environment of the Trade Operations unit by leading the team to ensure efficient delivery of targeted results across dimensions of service delivery and process control responsibilities.
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Main Responsibilities:
Strategic Focus
- Oversee, coordinate, direct, and give guidance to the department and bank on all Trade Finance operational activities.
- Support Chief Shared Services on all strategic issues related to Trade Finance Operations.
- Lead Trade Operations team by building, empowering and providing operational skills required to sustain the current and future growth of NMB Bank.
- Lead trade operations business activities to improve efficiency and control standards across the network.
- Participate in the preparation and implementation of the Bank’s periodic reviews of the strategic plan.
- Monitor network operational standards through system reports, internal and external audit reports and follow up rectification process of all high/medium risk issues in liaison with Chief Shared Services.
- Provide professional direction/advice on all trade finance related matters within the unit/Bank.
- Provide direction and solid input to the development and implementation of the key snap checks focusing on sensitive performance operational areas for all branch network and play a major role in identifying key operational control weaknesses of the Core Banking System and give direction on the best way forward to achieving required controls.
- Create a mechanism to receive Voice of Customers and timely address issues raised and ensure improvement on NPS score.
Leadership and People Management Focus
- Work closely with other Head Office heads in identifying areas of improvement in the current products, processes and services and recommending appropriate solutions to minimize risks.
- Work closely with the Chief of Shared Services and Head Office departmental Heads, Zone Managers and
- Branch Managers in streamlining the Trade Finance Operational functions and recommending beneficial operational changes from time to time.
- Be a role model in all aspects to the direct reports and other team members within the Bank.
- Create an empowering environment for the various teams in Operations department encouraging ownership, initiative, and accountability.
- Implement the banks performance management directives.
- Ensure stakeholders are informed of any new developments on trade finance products that might affect the business.
- Build, develop and lead “Winning Teams” through good guidance, training and empowerment.
- Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across business area/unit.
- Lead and manage the Trade Operations team by providing support on relevant banking products and services, ensuring efficient transaction servicing for trade products.
- Monitor and assess the Trade Business Operations by reviewing daily exception reports and discussing significant matters with the stakeholders.
- Evaluate existing as well as new products/ services and provide recommendations on ways to improve the effectiveness/ efficiency of the transactions related to the same.
- Proactively identify and report any risk event in the RCC report.
- Advise business partners in identifying other business opportunities through developing innovative and customized solutions with regards to trade financing services and operations.
- Evaluate existing as well as new products/ services and provide recommendations on ways to improve the effectiveness/ efficiency of the transactions related to the same.
- Provide professional direction/advice on all trade finance related matters within the unit and the Bank.
- Work closely with Internal Audit /Compliance/Operational Risk units to identify and agree on the key risk parameters for consideration during audit planning, ensure the monitoring and resolution within agreed timeframe and adequately addressed.
- Ensure that all processed transactions are reviewed prior to release.
- Represent the bank on Trade operational issues at internal/ external forums and be a role model in representing the bank’s good image.
- Oversee the Clearing activities of the Bank in liaison with the BOT and be a key player in coordinating and managing all BOT trade operations related issues with NMB bank.
Risk Control, Compliance and Efficiency
- Coaching and guiding subordinates on compliance, risk controls and efficiency.
- Ensure compliance with international requirements, regulatory requirements, efficient processes for customer transactions, and effective process management.
Knowledge and Skills:
- A deep understanding of global trade compliance operations practices and procedures is essential.
- Business understanding and a strong background in bank Trade Operations in all products and services gained from a reputable bank or banks.
- Understanding of Trade Finance products and their operation, working with correspondent banks, Anti-money laundering laws, policies and procedures.
- Ability to communicate with Management and provide recommendations of critical issues related to Trade Operations.
- Broad knowledge of all aspects of Risk, Credit, Regulatory & Legal relevant to Trade Finance products & solutions.
- Understanding of evolution in technologies used by Trade Operations
- Analytical, Strategic thinking skills
- Leadership, communication and decision-making skills.
- Visionary thinker
Qualifications and Experience:
- Degree in Business/ Finance/ Economics/ Accounting or any other related field.
- Certificate in International Trade and Finance (CITF).
- Certificate for Documentary Credit Specialists (CDCS).
- MBA is an added advantage.
- Advanced computer skills- is highly recommended.
- At least 10 years working experience in banking of which five years spent in Trade Operations and in senior managerial positions in a reputable bank or Financial Institution.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
