Vodacom Careers 2 Job Vacancies

Ajira Mpya Tanzania May 2020, Ajira leo Tanzania 2020, Nafasi Za Kazi Vodacom Tanzania

Sales Executive: Mbeya Shop

Posting Country: TZ

Date Posted: 03-May-2020

Full Time / Part Time: Full Time

Contract Type: Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love. Vodacom Careers

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. Vodacom Careers

Description

The Retail Sales Specialist provides retail sales advice and administration and delivers product sales and services directly to the end customers by matching the products and services to the needs of each customer through the Vodafone Retail network in line with Retail Sales standards and procedures. The Retail Sales Specialist has a good understanding of established policies and processes in Retail Sales and store management gained through extensive practical experience and works with the colleagues in the store to interact directly with customers and focus on increasing sales, exceeding sales target, and elevating the customer experience with Vodafone. They may conduct back-office operational activities to ensure the effective operations of the store. The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers. Typically reports to the Retail Sales Manager. Vodacom Careers

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Job Responsibilities

Provides product advice and delivers exceptional sales experience, developing customer loyalty;
Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;
Delivers store based activities, including end-to-end sales, customer services and store management responsibilities;
May conduct reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;
Builds trusting relationships with the customer base and represents the brand;
Uses communication skills to ensure effective collaboration across channels, and with other stores engages with the local community and businesses (eg shopping centre, events, local charities/schools) and acts as an ambassador;
Delivers tasks related to advocacy of Self-Serve and Digital-Firstfor solving non-complicated service situations;
Supports and educates the customer around setting up/using their device, assist with technical queries and diagnose and organise repair of faulty devices;
Identifies cross/upsell opportunities;
Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas;
May support in coaching and developing a store team to exceed store performance targets; Vodacom Careers

Skills

Digital Advocacy
Competitor Awareness and Cross Sell
Ownership
Building Rapport
Resilience
Building and Proposing Solutions
Empathy
Objection Handling and Negotiation
Identifies Customer Needs

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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Job Title: Senior Specialist: Product Development

Posting Country: Tanzania, United Republic of

Date Posted: 03-May-2020

Full Time / Part Time: Full Time

Contract Type: Permanent

Description

Reporting to the M-Commerce Head of Business Development & Marketing. The role involves managing and implementation of digital lending products and financial services based on the strategic direction of the company.

KEY ACCOUNTABILITIES

1 Manage the financial products offered by M-Pesa

Ensure commercial targets are met
Ensure value propositions are aligned to consumer needs
Drive changes to product if needed

2 Lead business development

Drive strategic partnerships with Financial institutions
Lead commercial negotiations together with M-Pesa Commercial Head
Maintain and enhance relationships with strategic partners
Support regulatory approvals and risk/compliance management

3 Lead product management

Lead the deployment of new financial products across consumers and merchants
Lead pilots of the products
Lead full scale launch
Coordinate marketing and operational activities

4 Drive innovation through strategic partnerships

Develop partnership strategy and drive business development
Negotiate key commercial and product terms

5 Lead product development

Design new financial products
Develop business cases for new products
Continuous review, evaluate and enhance the current product offering.
To ensure that all products offered are in-tune with customer needs and deliver an excellent customer experience and profitability is achieved.

QUALIFICATIONS & EXPERIENCE

Bachelor Degree in Commerce, Economics, Financial technology or related fields
Banking and/or Financial Services experience, preferably with experience in unsecured lending to consumers and merchants
Experience in mobile money is desirable
Digital product management or relevant consulting experience
Strong knowledge of mobile money, Fintech and financial services
Analytical, structured thinker with strong business acumen
Self-starter with exceptional people, presentation and communication skills
Solid influencing and negotiation skills
Passion and commitment to driving mobile money growth and innovation. Vodacom Careers

Commitment from Vodacom

We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company. Vodacom Careers

APPLY HERE