Job Opportunity NBC Bank Tanzania 2020, Nafasi Za Kazi, Ajira Mpya, Jobs In Tanzania

Job Title: Personal Banker

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Description of Job Opportunity NBC Bank Tanzania

Accountability: Achievement of Contracted Sales Target

Be accountable for end to end sales fulfillment
Selectively acquire potentially profitable customers by converting qualified leads into a sale.
Address customer needs by providing appropriate banking advice and guidance
Extend customer relationships to relevant parties to address customer needs (for eg. Financial solution’s, migrating
customer to new segment, referring customer to internet/telephone banking, increase credit facility, servicing etc)
Achieve contracted sales targets according to sub-segment objectives
Act as a single point of reference to appropriately channel the customer
Selectively acquire potentially profitable customers by converting qualified leads into a sale.
Proactively retain, cross-sell and expand utilization of products and services by converting qualified leads into sales

Accountability: Effective Team Membership and Self-development

Ensure punctuality and availability to clients at all times.
Create an environment enabling tellers to satisfy clients’ needs.
Promote the use of electronic medium (ATMs, Internet Banking).
Identify cross-selling opportunities + leads and refer to sales consultants.
Ensure all tellers have sufficient cash and stationary at all times.
Ensure timely authorization of teller transactions.
Manage and control effective ATM replenishment and balancing.
Maintain a neat and tidy workstation-practice, a clear desk policy.
Portray a professional image.

Accountability: People Management

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Supervise a team of teller to ensure effective daily operations
Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems
Establish and maintain a succession plan for the team
Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Human Resources Business Partner and create plans to address the issues

Accountability: Customer Satisfaction

Ensure customer satisfaction by delivering exceptional customer service by adhering to the Service Standards
Accurately determine Customer needs through interaction with the client
Log all complaints and complements on Customer Care Process (CCP) system as per policy and procedure

Accountability: Operational efficiency and Compliance

Ensure compliance to NBC’s policies and procedures
Sign off and adhere to the applicable sales and service standards

Accountability: Managing career and personal development

Manage own career and personal development by ensuring product increase knowledge

Qualifications Job Opportunity NBC Bank Tanzania

Bachelor’s Degree – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)